Croydon Night Porter / Receptionist

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Night Porter / Receptionist

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Night Porter / Receptionist
Page Views: 124
Date Added: 17/01/2018
Last Updated: 17/01/2018

Price : 8.00

City : Croydon

County :

Country : United Kingdom

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Contact Person : GSM

Phone : 02082531200

Ad ID : 2736552

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Night Porter / Receptionist - Croydon, , United Kingdom

£7.50 - £8.00 an hour
At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:

Make a Connection – show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way
Be Helpful – familiarise yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way
Be Efficient – take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to
job overview

Provide efficient and friendly service for all guests and visitors. Ensure that hotel guests’ comfort, satisfaction and wellbeing are catered for in a friendly, helpful and personalized manner at all times. Deal with all ongoing Front Office processes, including solving guests’ complaints in an effective manner.

Duties and Responsibilities

GUEST EXPERIENCE

Greet and welcome guests and visitors immediately using eye contact and a friendly tone and manner
Encourage customer loyalty by building friendly, personalized relationships
Ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel are treated with utmost priority
Be aware of guests' needs at all times, to make available knowledge and resources to meet those requirements
Deal with customer complaints in effective and efficient manner, ensuring that the guest is left satisfied
PROFESSIONAL DUTIES

Complete all tasks linked to the guest's arrival and departure in compliance with internal procedures
Inform guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
Handle phone calls
Handle reservations
Ensure that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
Cleaning and cooking is also involved in your duties
COMMERCIAL / SALES

Promote the range of services offered by the hotel to increase sales
Understand, apply and actively support the hotel's pricing policy in order to increase room sales
Accept cash and credit card payments, record and complete shift/daily banking
Monitor all reservations in order to ensure that the daily availability is correct
PEOPLE

Communicate effectively with every department, passing on relevant information as and when necessary
Ensure that high standards of presentation are maintained in every area of the Hotel and by all staff at all times
Read and action all memos received
SAFETY / ENVIRONMENT

Ensure that the workplace remains clean and tidy
Know and apply hotel's Fire, Health & Safety, and Security regulations
Ensure the safety of the people and property within the hotel
ACCOUNTABILITY
Responsible for all direct activities of Night Manager

QUALIFICATIONS AND REQUIREMENTS

Vocational qualification or diploma in hotel/service sector. One to two years prior experience in hospitality sector, or equivalent combination of education and experience.

Experience required may vary based on size and complexity of operation. Must speak fluent English. Other languages preferred.

Job Type: Full-time

Salary: £7.50 to £8.00 /hour

Job Location:

Croydon, Greater London
Required education:

Secondary education
Required experience:

Night receptionist/Porter: 1 year
Required language:

english


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