Croydon Senior Guest Services Manager

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Senior Guest Services Manager

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Senior Guest Services Manager
Page Views: 161
Date Added: 17/01/2018
Last Updated: 17/01/2018

Price : 19,000

City : Croydon

County :

Country : United Kingdom

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Contact Person : GSM

Phone : 02082531200

Ad ID : 2736554

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Senior Guest Services Manager - Croydon, , United Kingdom

Holiday Inn Express Croydon - Croydon
£19,000 a year
We are looking for an excellent Senior Guest Service Manager / Front Office Manager who will be responsible for managing all aspects of the Front Office.

You will be responsible for managing all aspects of the Front Office. You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports organisational values.


Deputise in the absence of Senior Management and make necessary decisions within given guidelines

Carry out Duty Management shifts, ensuring the smooth operation of the business and the safety of staff and guests

Manage & motivate staff, complying with employment law and company policies/procedures

Maintain up-to-date knowledge of the hotel rates and promotions and take an active interest in the sales function of the hotel

Actively seek to maximise occupancy and yield

Manage and drive quality of hotel and service

Ensure customer care and guest satisfaction at all times

Complete banking on a daily basis

Complete orders for hotel and manage house stock levels

Assisting with food preparation, bar, clean tables

Ad hoc duties as and when required

Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development

Take reservations using Holidex/Brilliant PMS system, ensuring maximum occupancy and rates are obtained

Check guests in and out, including preparation of guest bills and authorising payments

Responsible for cash handling including float and banking

Dealing efficiently with day to day billing and guest service queries

Report anything considered a health and safety hazard

Prevent abuse and/or destruction of hotel property

Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets

Ensure safety and hygiene standards are met

To attend all relevant training as and when required

To ensure that the company dress code is always adhered to.

Job Type: Full-time

Salary: £19,000.00 /year

Job Type: Full-time

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